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Terms and Conditions

 

Terms and Conditions

In this Booking Form the word 'Organiser' means the person who arranges your transport, accommodation etc. and who offers it as a holiday. 'Consumer' means you, the person who takes or agrees to take the holiday or any person on whose behalf you agree to purchase the holiday or who is listed on the Booking Form.  The 'Retailer' is the person who sells or offers to sell the holiday to you.  

The Contract
 

No contract shall arise until the Retailer receives a booking reference from the Organiser and the Consumer has signed the Booking Form and paid the deposit or full payment for the holiday.  The terms of the Contract are contained solely in this Booking Form and Online Terms Conditions, the Organiser's confirmation, the Organiser's Brochure or other descriptive material, any airline or sailing ticket issued and the itinerary issued by the Organiser.  The Retailer has no authority from the Organiser to alter the terms of the Contract without the written authority of the Organiser.

The Organiser reserves the right to terminate this Contract if the behaviour or conduct of a Consumer either prior to or during a holiday is likely to endanger the safety or well being of others.  Where the contract is cancelled in such cases, normal cancellation charges apply as set out below.  If your actions or those of any member of your party cause damage to the accommodation in which you are staying, or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify the Organiser against any claim (including legal costs) made against the Organiser by or on behalf of the owners of such accommodation or the operator of such flight or other means of transportation.

 

The Contract Online
 

(a) The information contained on this website constitutes an advertisement only. The Consumer, by agreeing to these conditions and completing and electronically submitting this electronic form with an itinerary, credit/debit card details, and other information, makes an offer to the Organiser / Retailer for the selected holiday.  The Retailer may either accept or reject this offer. Invoice notification of acceptance or rejection will be communicated to the Consumer at the postal address or email address, which the Consumer provides. The Consumer recognises that a contract for the service is immediately formed with the Organiser when the Retailer, as agent for the Organiser, sends any such notification of acceptance. There is no requirement for exchange of signed hard copies of the agreement. By making an offer in accordance with these terms, the Consumer consents to the formation of this contract electronically.


(b) Any dispute arising in connection with the contract shall be determined in accordance with the laws of the Republic of Ireland.


(c) The particulars of any holiday advertised on this website are subject to confirmation and acceptance by the Retailer / Organiser.  The particulars may be altered by the Organiser / Retailer upon notice to the Customer at any time up to 7 days before the holiday departure date where any particular contains an obvious mistake.


(d) The credit card details should be submitted by the credit card account holder. In the event that the Customer is not the credit card account holder, the Customer hereby acknowledges that they are representing that they have the authority of the credit card account holder to submit these credit card details. Criminal or civil liability may attach to a person who submits credit card details without authority.

Minimum Age

Persons under the age of 18 years are not permitted to make bookings whether using this website or any other booking method, or sign the Organiser’s booking form and if these passengers are traveling without a parent or legal guardian they will require a signed letter of consent from the said parent or guardian in order to travel.  As some airlines and hotels refuse to accept unaccompanied minors, the Organiser must be notified at the time of booking that an unaccompanied minor is travelling and we reserve the right to refuse any such booking.
Where a booking has been attempted by a minor or where a minor is consented to travel by a parent or guardian and the booking is subsequently cancelled then a 100% cancellation charge shall apply.

Disabled Persons

 

It shall be the Consumer's responsibility to disclose prior to booking with the Organiser any physical or mental condition of a member of his / her party which may be relevant and no liability shall attach to the Organiser for the provision of an unsuitable holiday for a disabled person where disclosure of the disability has not been made to the Retailer, or to the Organiser where the booking has been made directly with the Organiser.  The Organiser reserves the right to decline to provide a holiday for a disabled person where the Organiser's opinion that the holiday would be inconsistent with the special needs of a disabled person.

Special Requests

Special requests (e.g. ground floor accommodation, rooms close together, etc.) shall be communicated by the Consumer in writing to the Organiser or the Retailer at the time of making the booking.  The Organiser shall use reasonable endeavours to fulfil such requests.  The granting of such requests is the sole responsibility of the relevant supplier.  No liability shall attach to the Organiser for failure to comply with a special request and such requests do not form part of the contract.

Price Variation

All prices quoted are stated in Euro and are based on transport costs (including the cost of fuel), duties and exchange rates current and appropriate at the time of publication.  If any of these vary, the cost of the holiday may increase or decrease accordingly.  Any such increase/decrease must be paid by or refunded to the Consumer.  During the period of twenty days prior to the departure date, the price stated in the brochure shall not be increased by the Organiser.  Circumstances in which the price may be varied shall only be to allow for changes in ;


a) transport costs, including costs of fuel;


b) duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports;


c) the exchange rates which apply to the particular package.


The Consumer's Responsibilities


Some countries now insist that your passport be valid for up to six months after your departure, so check the expiry date carefully.  Visas maybe required for passport holders to some destinations. It is your responsibility to ensure your travel documents are in order.


Due to increased security requirements consumers are required to hold a valid passport for all destinations.


** Please make sure to make any reservations in the same name as your passport.  The Consumer hereby agrees to indemnify the Organiser for any costs incurred by the Organiser as a consequence of the Consumer being denied transportation or entry as a consequence of the Consumer failing to have their travel documentation in order.


The Consumer shall check all travel documentation immediately it is furnished to him / her.  If the Consumer considers any document to be incorrect or has a query in relation to its contents, he / she shall forthwith notify the Retailer or Organiser of his / her concern and the Organiser shall respond as soon as possible.


The Consumer is solely responsible for ensuring that he / she presents him / herself at the port of departure in sufficient time prior to the designated departure time to complete embarkation requirements.  If the Consumer arrives after the check-in time stipulated in the travel documentation provided to the Consumer, the Organiser shall not be obliged to carry the Consumer and shall be entitled to treat the holiday as having been cancelled by the Consumer.  It is our recommendation that check-in at all airport for all departures is 2 hours before the stated departure time.


The Consumer is restricted by regulation of carriers and executive authorities with regard to the weight, type and contents of baggage which he may take on board the craft and / or vehicles which will be used in connection with the holiday.  The Consumer shall be responsible for ascertaining any limitations which apply in this regard and shall not present him / herself at the port of departure with any prohibited item in his / her luggage or on his / her person or with items which exceed weight or dimension restrictions applicable.


The Consumer hereby agrees that he / she shall abide by all instructions or directions given by a member of the Organiser's staff or any crew member of carrier's staff or vehicle used in connection with the holiday and hereby agrees to indemnify the Organiser against loss or injury suffered or incurred by any other person as a consequence of the Consumer's failure to act in accordance with any such direction or instruction.

Liability

The Organiser shall not be liable for any damage caused to the Consumer by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of the Organiser or Retailer acting on the Organisers behalf nor to that of another supplier of services where


(i) the failures which occur in the performance of the contract are attributable to the Consumer;


(ii) such failures are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseeable or unavoidable or;


(iii) such failures are due to (i) Force Majeure, that is to say, unusual and unforeseeable circumstances beyond the control of the Organiser, the Retailer acting on his behalf or other supplier of services, the consequences of which could not have been avoided even if all due care has been exercised; or (ii) an event which the Organiser, the Retailer acting on his behalf or the supplier of services, even with all due care, could not foresee or forestall.


In the case of damage other than death or personal injury or damage caused by defamation or by the wilful misconduct or gross negligence of the Organiser the amount of compensation which will be paid to the Consumer will be limited to, in the case of an adult an amount equal to double the inclusive price of the holiday to the adult concerned and in the case of a minor, an amount equal to the inclusive price of the holiday to the minor concerned.  The Organiser's liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the service complained of in the place where they are performed, even if that convention has not been ratified or applied in the Republic of Ireland.


In respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1995 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961, in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that the Organiser is to be regarded as having all benefits of any limitations of compensation contained in any of these conventions or any other international conventions applicable to the Consumer's holiday.


This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

 

Compensation in the case of death or injury:


There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (Special Drawing Rights, approximately ?125,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments:

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to the compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately ?20,000).

Passenger delays:

In the case of a passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately ?5,200).

Baggage delays:

In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately ?1,250).
 

Destruction, loss or damage to baggage:

The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs (approximately ?1,250). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of checked baggage, the carrier is liable only if at fault.

Higher limits for baggage:

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Time limit for action:

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information:

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002 and national legislation of the member states).


A copy of the conditions of carriage applicable to the holiday and the Convention referred to above can be supplied on request.


In the event of any liability on the part of the Organiser for injury, illness or death, no payment will be made unless the following conditions are complied with:


(i)  the Consumer must advise the Organiser in relation to the injury or illness while the Consumer is at the resort and must also write to the Organiser within three months of the completion of the holiday;


(ii) the Consumer must transfer any rights that the Consumer has, in respect of such injury, illness or death against any person or the Organiser;


(iii)  the Consumer must co-operate fully with the Organiser to enable the Organiser or its insurers to enforce such rights.

 

Complaints

 

(a) Without prejudice to the Consumer's rights under clause (b) below, if the Consumer wishes to make a complaint in relation to a holiday he must immediately inform the Organiser's representative, local agent or appropriate supplier immediately so that remedial action can be taken without delay at the location where the Consumer is when the complaint arises and shall, if the Organiser requires, complete a form setting out the detail of the Consumer's complaint. If the Consumer fails to comply with such requirements, the Organiser shall be entitled to recover the cost from the Consumer of any additional expense incurred by it in carrying out subsequent investigation of a complaint, which is found to be unjustified.


(b) Notwithstanding any action taken under sub-paragraph (a) of this Clause the Consumer shall be obliged to notify the Organiser in writing of any unresolved complaint not later than 28 days after his / her return to the port of departure or termination of the holiday whichever is the earlier and no complaint received thereafter shall be entertained. The Organiser shall be entitled to a reasonable period of time within which to investigate any written complaint received from the Consumer and to respond thereto before any arbitration or other legal proceedings are initiated by or on behalf of the Consumer.

 

Governing Law

 

The terms of the contract as provided for in clause 1 (a) are to be interpreted under and are subject to the laws of the Republic of Ireland.

Payment and Cancellation


The holiday must be paid for in full at least 6 weeks before the scheduled date of departure or if the contract is made within 6 weeks before the scheduled date of departure it must be paid for in full on the signing of the booking form. If it is not paid by that date, the Organiser shall have the option to cancel the holiday. If the Organiser exercises that option or the Consumer cancels the holiday (which cancellation must be notified in writing to the Organiser) the following cancellation charges are payable by the Consumer.

 

Cancellation Charges

 

You will be advised of these at the time of booking. Each element and supplier has different rules but broad guidelines are set out below: 
 

Element

Charge

Flight

Full price from time of booking

Hotel*

See cancellation charges at time of booking

Taxi/ bus transfers

Full amount if cancelled 14 days or less before departure

 

* If you choose to book a Non-Refundable room then your cancellation fee will be the full price of the hotel and flight if any.  Also some hotels charge a full cancellation fee to cancel bookings during trade fairs and busy periods, so again we will have to charge you the full price of the hotel and flights if any.

All cancellation charges apply to each person covered by a booking. Any insurance premium paid is not refundable. In a case where only some of the customers booked cancel, the organiser may, in addition to levying cancellation charges, adjust the price of the holiday for the remaining customers. In a case where the number of customers on a booking falls below the minimum number required for the particular accommodation booked the organiser may deem the entire booking to have been cancelled and levy cancellation charges accordingly. In all cases of cancellation all customers covered by a booking shall be jointly and severally liable to the Organiser for all charges including cancellation charges and price adjustments.

Cancellation for non-payment.

 

If the holiday is not paid for by the due date, the Organiser shall have the right to cancel the holiday. If the Organiser, at the request of the Consumer or Retailer, agrees to delay the cancellation of the holiday, then if the Organiser subsequently cancels for non-payment the cancellation charges set out in the table above shall apply and be payable by the Consumer.

Deposits

 

The following deposits are payable per person upon making a booking.

Element

Deposit

Flight

Full amount of flights, taxes, charges and baggage

Hotel*

Advised at time of booking

Taxi/ bus transfers

Nil at time of booking, full amount is collected 14 days before departure

 

* Non-Refundable Rooms/ Ordinary Rooms booked within 'Cancellation Charges' date

We do not ask you for immediate payment on Non-Refundable Rooms, but we recommend that you take full payment for them from your client in case the room is subsequently cancelled as we will need to collect the full amount for the room from you.

Amendments


Changes can be made to some bookings depending on the suppliers. If your hotel is changeable - change fees apply to each element and vary from supplier to supplier. The following are the charges which will be added to the change fee administered by the supplier.

    Hotel: €15 per person.

    Flights: €30 per person (plus airline fee).

Alteration by the Consumer


If after acceptance by the Organiser, the Consumer wishes to alter a holiday, the Organiser may facilitate that change at its discretion. A request for alteration must be in writing and must be accompanied by a payment of €15 per person which is not refundable. If the alteration is impracticable, the original holiday arrangement shall be seen to apply.  No alteration by the Consumer shall be effective until such time as the Organiser issues written confirmation of acceptance of such alteration and the contract between the Organiser and the Consumer shall be thereby amended to include such alteration.

Once travel has commenced, no changes or alterations may be made by the Consumer and no refunds shall be made in respect of flights or other travel arrangements which are not availed of.

Accommodation on Request with Instant Purchase Flights.


Where accommodation is on request and Instant Purchase flights have been booked, the cost of the flights plus taxes plus €75 per person will be payable by the Consumer.  This charge will be credited to the cost of a holiday once a booking is confirmed. If the Organiser is unable to obtain the particular accommodation requested by the Consumer, the Organiser will take all reasonable steps to make a comparable alternative accommodation to the Consumer. If the accommodation requested by the Consumer cannot be confirmed or an alternative offered is not acceptable to the Consumer, the Consumer shall be entitled to a refund of all monies paid to the Organiser less the cost of the Instant Purchase Flights plus taxes and a €15 administration charge.

Alterations and Cancellations by the Organiser


(a)  Without prejudice to the Consumers statutory rights, the Organiser reserves the right to alter, change, curtail or cancel a holiday.

(b) If as a consequence of force majeure (as hereafter defined in sub-paragraph (g) of this Clause), the Organiser is obliged to curtail, alter, extend or cancel a holiday, the Consumer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment, alteration, extension or cancellation of the holiday.

(c) If the Organiser has specified a minimum number of bookings required for a programme of holidays, the Organiser's obligation to provide that programme shall be contingent upon the Organiser receiving and maintaining that minimum number of bookings. In the event that the Organiser does not receive the minimum number of bookings or having received such minimum number has that number reduced by reason of cancellations or transfers by Consumers or otherwise, the Organiser shall be entitled to cancel or curtail the relevant programme at any time up to 4 weeks prior to the departure date and the Consumer shall not be entitled to make a claim for loss arising as a consequence of cancellation or curtailment in these circumstances. The Organiser shall notify the Consumer within seven days of any cancellation or curtailment necessitated by the foregoing circumstances.

(d) If prior to the departure date there is a cancellation, alteration, change or curtailment relating to a holiday which results in more than 18 hours change in the time of departure, or a change in resort or type of accommodation offered, or some other change which significantly alters the holiday, the Organiser shall, if practicable, offer an alternative comparable holiday of at least similar standard or shall refund the Consumer all monies.

Unless within seven days of issue of the offer of an alternative holiday, it is accepted by the Consumer in writing, the Organiser shall assume that the Consumer has declined such offer and the Consumer shall only be entitled to return of payments made.

(e) Where a hotel has to out-book the Consumer, the Consumer will be accommodated in accommodation of similar or better standard.  The transport costs will be covered for the initial transfer from the original accommodation to the alternative.  No further compensation shall be offered.

(f) In this web page and / or booking form, the term force majeure means unusual and unforeseeable circumstances beyond the control of the Organiser or other supplier of services the consequences of which could not have been avoided even if due care had been exercised or an event which the Organiser or the supplier of services even with all due care could not foresee or forestall, including, Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, riots, acts of civil war, civil commotion, exercise of legislative, municipal, military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with a holiday, fraud perpetrated against the Organiser or any other reason beyond the control of the Organiser.

Hotel Information
 

1)    Check-in


Most hotels have a check-in time from 2 p.m. onwards on the day of arrival.  You may find your rooms are not ready if you arrive before this time.  Checking out time on the morning of your departure is usually 11 a.m. though you should check the exact time with your hotel.

Many hotels now adopt the practice of taking an imprint of your credit card or cash deposit at check-in.  This is to cover them for incidentals such as the mini-bar or their in-house movie channels.

2)       Safety Deposit Box


Money and other valuables should never be left lying about in hotel rooms. Use either a safe in the room if provided or deposit them at reception for safekeeping.

3)       Star Rating


Star ratings have been awarded to all the hotels featured in this brochure by the National Hotel Boards of the countries concerned.  These stars range from between 2 star and 5 star as follows :

?          2 star - low-budget basic tourist standard

?          3 star -  medium standard

?          4 star -  high standard

?          5 star -  deluxe standard

It should be noted that the star standard vary from country to country.  An Irish or UK 3 and 4 star hotel is normally of a slightly higher standard than a 3 and 4 star continental European hotel.

4)       Triple Rooms


Please note that most triple rooms consist of a twin room or a double room with an extra bed added (sometimes a fold-away bed) and for this reason will be less spacious.

5)       Trade Fairs


During Trade Fairs and Exhibitions the demand for accommodation far outstrips the supply so that bookings should be placed many months in advance of the event.  Hoteliers generally apply higher tariffs during periods of maximum occupancy.

6)       Swimming Pools


Where a hotel has a swimming pool please note that these often tend to be quite small, in general measuring no more than a few metres square.

7)       Restaurants


Where a hotel has a restaurant, please note that it may not be open every day. Clients are advised to check opening days and times at reception when they arrive.

Added Value Offers


Most of the cities featured in the brochure have a free added-value offer to enhance the enjoyment of your visit to the city. These added value offers range from free colour guide books, maps and discount vouchers to walking tours and 2 for the price of 1 offers. All offers are subject to the following conditions:

   1. The added-value offers are available only to persons travelling on an Arrow Tours full package tour (return flights and hotel accommodation) booked directly with Arrow Tours or through your local travel agent.
   2. The booking must be made and paid for at least 14 days before travel.
   3. A request for the added value offers must be made at the time of booking.
   4. All added-value offers are subject to availability and may be withdrawn without notice. In the event of being unavailable, no alternative offer shall be made.
   5. Guide books, maps and discount vouchers are offered on the basis of one set per couple. Adults travelling singly and children do not qualify for these offers. Guided walks and canal / river cruises are supplied on a one-per-person basis.
   6. These offers are not available to groups comprising 12 or more persons travelling or on special promotions.

More for Less Offers


Accompanying some of the hotel descriptions and included in some of the prices we have More for Less offers. These offers are subject to the following conditions:

   1. All More for Less Offers are subject to availability and may be withdrawn without notice. In the event of being unavailable, no alternative offer shall be made.
   2. Any person wishing to avail of these offers must specify their intention to avail of the offer at the time of booking. Bookings once made cannot be subsequently altered to avail of a free offer.
   3. Any offer can only be availed of once during a stay at the particular hotel.
   4. Free extra night or half-price offers do not apply during trade fairs and peak periods. Dates of important trade fairs are listed in our brochure.

Online Bookings


When you book a holiday on-line, we offer the use of secure software that encrypts all information you input before it is sent to us. The use of Secure Socket Layer (SSL) Technology means that all personal information, such as your credit card number will be encrypted as it travels from your computer to the Arrow Tours on-line booking engine. When received, the information is decrypted and processed in the same way as a normal credit card transaction by telephone. If your browser supports SSL, and if you entered our site via our secure server access, then transmission of any sensitive data would be protected.

If your browser does not support SSL we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions, otherwise transmission of your personal data may not be protected and Arrow Tours disclaims any responsibility in this regard. We have taken all reasonable steps to have in place appropriate security measures to protect your information.

Cookies


A cookie is a piece of data stored by your web browser containing data sent by a web server. The Arrow Tours website site uses a single cookie containing only a random session ID in order that consecutive requests from a single user can be associated with each other. This is necessary so that user preferences are correctly remembered. If you reject the cookie, most aspects of the site (including the booking process) will still function, though occasional difficulty may be encountered. Cookies also enable us to perform analysis on the way our site is used. This helps us to improve the operation of our site.

Log Files


We use IP addresses to analyse trends, administer the site, track usage and gather broad demographic information for aggregate use.

Links


From time to time, this web site may contain links to other sites. Please be aware that Arrow Tours is not responsible for the privacy practices of such other sites. We encourage you to be aware of this when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Arrow Tours.

Brochure Requests


If you ask us to send you a printed holiday brochure, we ask for contact information - your name and postal address at minimum, with the option to provide additional information.

Surveys & Contests


From time-to-time our site may request information from users via surveys or competitions. Participation in these surveys or competitions is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as age range). Contact information will be used to notify the winners and award prizes. Survey information will be used to help us improve the usability of our systems.

Security


We take every precaution to protect all information collected. Sensitive information you submit via the website is both communicated to us and stored in a secure manner. All personal information communicated to us as part of a booking is submitted over a secure channel, protected using SSL or TLS encryption with 128-bit key length (the strongest supported by modern browsers). You can confirm this by looking for the "secure site" indicator on your web browser, which typically appears as a padlock or key. For information held on file, access is restricted to only those staff that require that information to perform a specific job. All employees are kept up-to-date on our security and privacy practices.

Consent


Except where an actual booking or other business transaction is concerned, we communicate with you only where consent is given. We track consent to e-mail and conventional post communication and you may review or revoke this consent at any time.

We are Open

9am - 5:30pm Mon - Fri

10am - 2pm Saturday from January to September

Closed Saturday from October to December

40 West Street

Drogheda

Ireland

Call us on 041 983 1177

Fax us on 041 983 2288

Email Reservations here

Fully Licenced and Bonded Travel Company; License Number TA0512